Ask A Nurse

This service permits patients to ask questions of a practice Nurse. The service can be designed to allow questions of specific Nurses, or just directed to any Nurse.

How the service works

• Patients can submit a question at any time, including evenings and weekends.
• The Nurse retrieves the questions when it is convenient to them.
• The nurse enters a response on screen and the system automatically sends the response to the patient.
• The dialog is retained online for later reference by the nurse.
• An audit trail is retained of the question, the response and who responded.
• Fully secure - no part of the question or response is sent by email.
• If a patient consistently uses this service inappropriately, or is abusive, the Nurse can block that patient from sending further queries.