Call-Backs

Call-back is a simple facility whereby the patients can request the practice receptionist to call them back when the practice is less busy.

During busy periods many patients will call the practice repeatedly to try to get through. This repeated calling makes the situation worse, and leads to frustration on the part of the patient.

As an alternative, the patient can use the Call-back service on your website.

How the Service Works

• The patient enters a phone number and the time period when they will be available on that number.
• You can set the bounds of the time, so that you may limit Call-backs to the afternoon for instance.
• You can then call the person back during the time that they requested.

Putting a message announcing this service on your phone system for callers who are in a queue is an effective way of letting callers know of this service.