Cancellations
On average 15% of all patients in the United Kingdom miss their GP or clinical appointments leading to a huge resources being wasted in every healthcare facility every day. Research indicates that patients miss appointments often because they find it too inconvenient cancel or change the appointment.Our Online Cancellation provides the patient with an easily accessible alternative to phoning the Practice. After identifying themselves, the patient is able to enter the date and time of their appointment and request that it be cancelled. This alternative way of canceling appointments has several advantages:
- It is convenient for the patient as the service is available 24 hours a day 7 days a week.
- The patient can cancel when they think of it - not having to wait until Monday morning for example.
- There is no waiting or repeated calling to get through to the surgery, especially at busy times.
- Reduces calls to the surgery, allowing more urgent calls to get through.
- Can be used to cancel any appointment, not just those made online.
- Does not automatically cancel the appoinment with your appointment system. When you receive the cancellation request that will need to be done by a member of staff.