It's about Security

• Protecting patient information from loss or interception with the highest level of encryption and security features.
• Safeguarding confidentiality and privacy of patient information by automatically routing messages to the appropriate member of your practice team.
• Tracking each request at every stage of processing.

It's about Access

• Allowing patients to make simple requests at a time that suits them, even when your Practice is closed.
• Making your services accessible to vulnerable groups such as the disabled and those who find it difficult to reach your surgery.
• Offering a convenient way for previously "hard to reach" groups such as teenagers and carers to access your services.

It's about Working Smarter

• Giving staff one central point to process requests simply and easily. No-one needs to hunt for information to do their job.
• Staying focused and having all the information that you need from the patient so you can process the request quickly.
• Liberating staff from the phone to be able deal with requests outside your "peak" times.