It depends...

On how much you promote the online services. If you remind patients by having it on your phone answering system, and place it on all your prescription requests, as well as all other correspondence, the following is the typical volume you can expect from a practice with a list size of around 10,000.

One final thing: the number of users is growing all the time, as people becoem more conforatbel with the web and broadband usage increases. Most practices are still seeing the take-up rate increase at around 15% per month.

Around 20% of your list will register to use the system in the first 9 months

Registration online is easy and takes just two minutes, so there is no extra work for your practice. You'll find the growth will be steady, increasing every month, giving you plenty of time to get used to the service.

You might think that 20% is quite low, but it tends to be the 20% who use your practice most often...

The total number of requests each month will reach about 800...

... in the first nine months. About half of all requests will be Repeat Prescriptions, and about 30% will be appointment requests. There will be around three dozen appointment cancellation requests each month, and about 70 questions for the staff, either for the nurse, doctor or receptionist.