With increased pressure on GP practices we are often asked how the website can encourage patients towards self-help.
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In order to steer patients towards reliable self help, we have looked at how the website can help deal with administrative questions, guidance on simple ailments and queries.
With this in mind we have designed a “Decision Tree” tool that not only gives answers that are right for each patient’s particular situation but also speeds up the time for the problem to be resolved.
1. Administrative issues
These are patient queries such as sick notes, referral requests and medical reports. These issues don’t always need a doctors’ appointment or even a phone call to the practice.
Our “Decision Tree” tool takes patients through a series of questions and answers to help the patient answer the problem for themselves. Putting patients in control of the process helps them to make decisions based on their circumstances and saves time spent on the phone with a receptionist or even an unnecessary appointment. The sick note decision tree for example can lead the patient through to a self-certification from which they can download themselves.
2. Top ten most common minor illnesses
For many patients, offering an alternative to making an appointment, which may mean taking time off work, comes as a welcome relief. Helping patients to help themselves and giving alternatives to explore at a time to suit them can make the path to recovery quicker. We have taken the top most common minor illnesses from NHS Choices and given self-help alternatives, things that may be better for the patient’s given situation (again taken from NHS Choices) to make it easy for patients to make the choice that is right for them.
3. Asking the Practice a question
Enabling patients to ask simple questions online or get in touch with a clinician online can often mean that a telephone call or appointment becomes unnecessary. An online approach to answering questions, allows the practice to respond at a time when they are under less pressure and gives staff time to give a considered response rather than respond to a patient “on demand” which calls via the phone require. It’s also a service that’s available to the patients 24×7 so increases patient satisfaction.
If you would like know more about these services or would like a demonstration please contact Jane Oddy firstname.lastname@example.org or call 01793 710500.