Getting the paperwork right

CQC inspections are the topic of the moment and after an interesting few months of controversy, including 9 month delays in publishing reports and issues with their brand new ‘intelligent monitoring’ system the new inspections have got under way and left a number of practices reeling.

Other than a few notable blunders which made headlines, such as nurses not having a DBS check and a failure by some practices to ensure that their staff understood the Mental Health Capacity Act 2005, the biggest issue was properly displaying their documentation.

Because of this, intranets have been sky rocketing in popularity, becoming the simple and easy way to demonstrate all your documents, policies and staff training come inspection day. It’s a magic bullet to evidence procedure issues allowing you to exhibit a clear line of communication throughout your practice/surgery/federation. Used effectively an intranet can ensure part time staff receive the same level of training as full time staff, track when documents are reviewed as well as who reviews them, and make sorting everything from vaccine fridge monitoring to staff rotas a doddle.

Many large practices and those forming federations are embracing the technological revolution, putting an intranet at the heart of their community. Montpelier Health has found that an intranet can be the answer to their CQC woes and go beyond document reviewing, to help their surgery keep track of day to day training and professional development. Ann Brewin Grogan, the Operations Manager at Montpelier Health found that it was ‘fantastic to be able to see that everyone who should have read a document or completed a task has done so’.

If you’d like to find out more about a Silicon Practice Intranet please contact Jane Oddy at