Measuring Customer Satisfaction

Help us improve your customer experience by providing us feedback on contacting our help desk.

The feedback we receive will help us improve the customer experience when contacting Silicon Practice. This will also allow us to further understand our customers’ needs and use those insights to improve both the product and our processes.

This is a step by step guide on how to leave feedback for us

Step 1: A customer rates the service they have received

When a Silicon Practice help desk agent resolves a support ticket an email is sent to the customer who raised the request to notify them that the issue has been resolved. Within this email the customer is invited to rate the service they have received.

Customers are invited to rate the service on a scale of 1-5 from very poor to very good.

Step 2: A customer leaves further written feedback

When a customer selects a feedback rating they are automatically directed to a web page which will invite them to confirm the rating score and leave a comment.

We look forward to receiving your feedback!