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An Innovative GP Website using NHS design components for a consistent patient journey across NHS Services.

The elements of FootFall that can be added to suit the needs of ICB’s, PCN’s and practices.

The Digital Practice

FootFall is designed to help patients navigate their way to find help in exactly the way they would if they walked into reception. The home page of FootFall is clearly laid out to help patients manage their health more easily and request advice from a health professional.

It means people are getting the help they need quicker and more conveniently. For practices it reduces the pressure on phone, helps them manage their time more effectively and keep face to face appointment for those who really need it.

View our video

Digital Triage

Digital Triage Appointments

Practices can use FootFall to digitally triage their appointments. This approach encourages patients to go online and request advice or an appointment without having to phone the practice.

Assign requests to right person, service or support

Patients can ask questions and report symptoms. The practice then looks at the request and responds within a stated timeframe, connecting the patient to the right person, service or support.

Stay on top of the patient requests

Never miss a request from a patient; get notified when the request is approaching its deadline for response.

Find out how Fakenham Medical Practice has reduced waiting times for appointments from four weeks to 72 hours using FootFall and a digital triage approach.

View our video

Video Consultations

FootFall’s video consultation feature enables GPs to continue treating patients even if their surgery is force to close and can be deployed where the increased demand on GP services means that patients cannot get regular appointments.

  • Patients are able to access video consultations directly through any modern browser via a smartphone, tablet, laptop or and desktop with a webcam.
  • Consultations are not recorded in accordance with NHS Digital requirements.
  • Appointments are organised and initiated by the practice.

Find out more

Practice Intelligence

Gain powerful data analysis on FootFall usage by practice, PCN and CCG. 

  • Analyse the uptake of FootFall across a region.
  • Identify when practices receive requests and how long it takes practices to respond.
  • Review patient survey results and compare them across your area.

Reasons why FootFall is the right fit for your team

Tried and Tested Implementation Process

We’ve roll-out out over 900 FootFall sites to practices across the UK, and have developed a tried and tested process to make sure your mobilisation process goes smoothly.


Our customised telephone training is supported by video training and how-to- guides. View an example of our training support videos.


Reduce your workload and makes sure that your site is always up to date – just email or phone your named Silicon Practice website editor.

What patients say about FootFall

“The PPG have been excellent and are really driving [Footfall] forward and getting people to use it. They use iPad in the waiting area to help patient use FootFall instead of waiting”
Quote from a patient at a practice in Norfolk and Waveney CCG.

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What Practices are saying about FootFall

Since going live with FootFall in November 2021, the pressure on the
phone lines has reduced by 30% and as a result, the Reception Team
now have more time to effectively triage and manage patient requests
online team.
“We have been actively recommending FootFall to other practices in the
area”, Carolside Medical Centre have shared their results and how they
have used FootFall to improve internal processes with other local
Lindsay Brynes, Practice Manager Carolside Medical Centre