Patient Feedback

As a patient encountering this software for the first time on my surgery’s website, I found it easy to use. I was so impressed that I wanted to find out more about it, so clicked through to this video. Footfall should save patients and doctors a lot of time, as some or all of the information needed for an action or decision can be exchanged beforehand, possibly avoiding and certainly streamlining a consultation. It’s an obvious improvement. Such a system should (and presumably could) have been up and running 10 years ago.

Parish Fields Medical Practice


Very impressed with the parish fields online system FootFall. I don’t like going to the doctors and pestering people. However, I filled out the online form in the early hours of Thursday morning before I went to sleep. Heard back from them Thursday lunch time. Had a call from the doctor Friday lunch time and they gave me an appointment for this morning! I liked the fact that I could do it online at any time and didn’t have to wait around to phone them. They also gave me regular updates and reminders. I also ticked the box that said “it can wait a few days” as I was happy to wait but I’m impressed with how quickly I was dealt with. I get quite anxious when I have to ring people and would more than likely put it off, doing it this way I was put at ease and much more relaxed. I understand the system won’t work for everyone but it certainly works for me.


I was impressed last week to fill in the form saying it could wait a few days, and had phone call within the hour and an appointment late the same night!


I filled in the online form late last night ready for today. I had a phone call at 10am from a doctor who gave us an appointment for 12.50. I think it will work well for the practice.


I admit I wasn’t sure about it as I’m so used to ringing and getting given a time to come in straight away but used it today for my teenage daughter – we filled in the form late last night and had a call at 9am this morning and an appointment at 10.20. Brilliant.

I thought this wouldn’t work at first, especially for the older generation who don’t have the Internet or no one close to help them. But they can still phone up and the receptionists will help them. I filled in the form. It was so easy and they phoned me within 30 minutes of filling in the form with an appointment for the same day. So far so good!

Very impressed too, filled out form early this morning, GP phoned me mid-morning and sent my prescription to the chemists without me seeing him… much more efficient.